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Communication

  • How do I remove emails from the blocked email list?

    A member's email may become blocked due to a problem at the member's end. It could be a full mailbox, incorrect email address, or other issues. If the member's email is on the blocked list ClubRunner ...

  • Why can’t I reply-all in ClubRunner?

    We receive a fair number of requests asking for ClubRunner’s email system to allow reply-all. While we understand why this is being requested, we’ve written this FAQ entry to help our customers unders...

  • How to Avoid Spam Filters

    Your organization relies on the smooth flow of communication between members.  If your emails are being blocked or identified as spam it creates a disconnection in your organization and important deta...

  • Why Are Some Members Not Receiving Emails? (Blocked List)

    One reason why members could not be receiving emails from ClubRunner is if their email returned an error when they were sent an email previously. There are a number of reasons why it could have return...

  • VIDEO: How Do I Create a Custom Distribution List?

    This video covers the creation of custom distribution lists in ClubRunner. Duration: 4 minutes   Video Topics 0:50 - Creating a New Custom Distribution List 2:45 - Editing a Custom Distribution List 3...

  • How does your email tracking work?

    Our email tracking system embeds a small invisible graphic in every message.  When an email is opened, this graphic is downloaded. Our tracking process can determine the individual download of each im...

  • Why can't I email a given member?

    1. In certain situations, you may find you are unable to email a given member. You may find you cannot select their name in the recipient list when composing an email. There are two possible reasons f...

  • How do I cancel a scheduled email?

    Sometimes, you may need to cancel a scheduled email. For example, if a club event is cancelled, you can prevent the scheduled reminder emails from being sent out.    1. You can cancel a scheduled emai...

  • Understanding Email Limits

    1. Do you count all the recipients of one email in the email limits? Yes, all recipients of emails are counted in the email statistics limit. This means that if you send one email to 50 recipients, yo...

  • How do I view my email stats?

    ClubRunner 3.0 offers an email tracking service that permits you to view vital statistics about each and every one of the emails you sent through your club page. You can see how many messages were suc...